Privacy Policy

Izuka Studios ("Izuka Studios," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how personal information is collected, used, disclosed, and protected when you visit https://izukastudios.com, make a purchase, communicate with us, or otherwise interact with our online store.

Contact: support@izukastudios.com

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact Information: Your name, email address, telephone number, billing address, and shipping address.

Order Information: Products purchased, order numbers, transaction history, delivery information, returns, and customer service requests.

Payment Information: Payment-related information necessary to process transactions. Payments are processed through Shopify's checkout infrastructure and authorized payment service providers. We do not require customers to send full payment card details through email.

Technical Information: IP address, browser type, device identifiers, operating system, approximate location, cookies, and website usage information.

Communication Information: Messages, inquiries, feedback, reviews, and other information you voluntarily provide.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Verify transactions and prevent fraud.

• Arrange shipping and delivery.

• Provide customer support.

• Manage returns, refunds, and exchanges.

• Communicate order status and service updates.

• Maintain and improve website functionality.

• Analyze store performance and customer experience.

• Send promotional communications where permitted by law.

• Comply with legal, financial, and regulatory obligations.

• Protect our customers, business, and services.

We use personal information only for legitimate business purposes and other lawful purposes permitted by applicable privacy laws.

3. Legal Bases for Processing

Where the European Union or United Kingdom data protection laws apply, we process personal data based on one or more of the following lawful grounds:

Contractual Necessity: To process purchases, provide customer service, and fulfill our obligations to customers.

Legal Obligations: To comply with tax, accounting, consumer protection, and other applicable legal requirements.

Legitimate Interests: To operate and secure our store, detect fraud, improve services, and manage business operations, provided these interests are not overridden by individual rights.

Consent: Where required for marketing communications, nonessential cookies, or other processing activities.

You may withdraw consent where applicable, without affecting the lawfulness of processing performed before withdrawal.

4. Shopify and Service Providers

Our store is powered by Shopify, which provides ecommerce infrastructure, checkout functionality, hosting, and related services.

We may share personal information with service providers that assist with payment processing, order fulfillment, shipping, customer support, analytics, fraud prevention, marketing, and technical operations.

These providers receive information as necessary to perform their services and are subject to their own legal and contractual responsibilities.

You can learn more about Shopify's privacy practices at https://privacy.shopify.com.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential functionality, remember preferences, analyze traffic, and measure advertising performance.

Essential cookies help operate the store and checkout.

Analytics and advertising technologies may collect information about how visitors interact with our website, subject to applicable consent and privacy requirements.

Where required, we will provide appropriate consent or preference controls.

You can also manage certain cookies through your browser settings.

Disabling some cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our marketing communications, we may send information about products, announcements, and offers.

You can unsubscribe from promotional emails using the unsubscribe link included in marketing messages or by contacting support@izukastudios.com.

Transactional emails related to purchases, shipping, security, or customer service may still be sent when necessary.

7. Sharing and Disclosure of Information

We may disclose personal information:

• To Shopify and authorized payment processors.

• To shipping carriers and fulfillment service providers.

• To providers assisting with analytics, security, customer support, and marketing.

• When required by law, legal process, or lawful government requests.

• To protect the rights, security, and integrity of our business and customers.

• In connection with a legitimate business restructuring, acquisition, or transfer, subject to applicable law.

We do not sell customers' payment card information.

Some advertising-related disclosures may be considered a "sale" or "sharing" of personal information under certain privacy laws. Where applicable, customers may exercise the legally required opt-out rights.

8. International Data Transfers

Personal information may be processed or stored in countries other than the country where you reside, including through Shopify and its service providers.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the information involved and applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it as permitted by law.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorized activity.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Correct inaccurate personal information.

• Request deletion of eligible personal information.

• Request a copy of certain personal information.

• Object to or restrict certain processing activities.

• Withdraw consent where consent is the legal basis.

• Opt out of certain targeted advertising, sales, or sharing of personal information.

• Appeal certain privacy decisions or contact a regulatory authority, where applicable.

To submit a privacy request, contact support@izukastudios.com.

We may verify your identity before completing a request and may retain information when legally required.

We will respond within the timeframes required by applicable law.

12. Children's Privacy

Our online store is not directed to children under 16.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy notices before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, technical, or regulatory changes.

Any revisions will be published on this page. Additional notice will be provided where required by law.

15. Contact and Privacy Requests

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Izuka Studios
Website: https://izukastudios.com
Email: support@izukastudios.com